FAQ's

When will I receive my tickets?
Generally tickets will be shipped within 4 days of your purchase unless the on hand date differs on the tickets you have chosen to purchase. The on hand dates are listed on almost all tickets now. If you do not see a date, assume that they are in hand and ready to be shipped out immediately. Tickets are almost all sent out with UPS to assure prompt delivery.

Can I ship to an address other than the billing address?
We permit this on many events, however, you may be asked to provide further identification to have the tickets shipped promptly.

How do I track my package?
You will receive the tracking number quickly after your ticket order has been accepted by the seller. This will not be the case 100% of the time. In some situations the supplier will use email, local office pickup, or will call. This will be explained to the customer upon checkout.

Can I get tickets last minute?
Yes. We will deliver up to the very time of the event. This can happen through many different channels but mainly email, local office pickup, or will call. We assure you that you can purchase at any time and will still get the same great tickets and service.

Why is my ticket printed on a piece of paper?
Many times we will provide customers with paper tickets as a more efficient means to pass the savings along to our customers. The barcodes are the same as tickets you may have seen in the past. These are 100% authentic and becoming a big part of our industry.

The section and row are not the exact same as my order?
Many times we will upgrade customers to slightly better tickets if they become available shortly after the order. This is done as a perk to doing business with OnlineCityTickets.com

Are all your tickets real?
OnlineCityTickets.com only sells 100% authentic tickets. We have sold tickets to over 20,000 different events throughout the world. We give a 100% Buyer Guarantee to stand behind our outstanding service.

Ticket Information
Inventory We are a resale marketplace, not a box office or venue. Ticket prices may exceed face value. This site is not owned by Times Union Center.
Guarantee 100% Buyer Guarantee. Tickets are authentic and will arrive before event.
Address
51 South Pearl Street
Albany, NY 12207, United States
Times Union Center
The Times Union Center is an indoor arena, located in Albany, New York, that can fit from 6,000-17,500 people, with a maximum seating capacity of 15,500, for sporting events. The arena also has 25 luxury suites, each having 16 seats, cable T.V., private bathroom, and private refrigerator, and are located at the top of the inner bowl. Suites are rented on a three-year lease basis (suites are currently sold out).
The arena was opened on January 30, 1990 as the Knickerbocker Arena, with a performance by Frank Sinatra. The naming rights of the arena were sold to Pepsi in 1997 and it was known as Pepsi Arena from 1997-2006. In May 2006, the naming rights were sold to the Times Union, a regional newspaper, and the name of the arena became the Times Union Center on January 1, 2007.


TimesUnion.CenterAlbany.com is not affiliated with any primary box office or supplier. We are a privately owned and operated business specializing in sales in the secondary market. To buy tickets for any Times Union Center events in Albany simply click on the event of interest or call our operators at anytime.